SHIPPING

 

Australia

All orders are able to ship Australia-wide. The following options are available at checkout.
Includes tracking for all orders and signature on delivery for express orders.

STANDARD : $5.00

2 business days metro delivery.
2-8 days delivery within Victoria.
5-12 days delivery for interstate orders.

EXPRESS POST : $12.00 - $25.00

$12.00 for all orders below 1kg.
$25.00 for all orders between 1-5kg.
Next business day delivery.


OVERSEAS

All orders are able to ship anywhere in the world. The following options are available at checkout.
Includes tracking on all orders and signature on delivery for express orders.

INTERNATIONAL STANDARD : $15.00 - $25.00

$15.00 for all international orders below 1kg.
$25.00 for all international orders between 1-5kg.
8-12 days delivery.

INTERNATIONAL EXPRESS : $40.00 - $70.00

$40.00 for all international orders below 1kg.
$70.00 for all international orders between 1-5kg.
4 business days delivery.


DELIVERY

 

HANDLING

Prints and framed works are packaged and delivered flat.
Larger works on paper (unframed) are delivered rolled in a postage tube.
All prints are signed and numbered, and all original pieces include card of authenticity.

CARE

We put great care into the crafting and production of each piece, and take every consideration to ensure your item is shipped to you undamaged. Please see our returns policy for damage incurred by postal services.
We recommend keeping works on paper away from harsh sunlight as it can damage the delicate dotwork.
Works on found objects or in frames can be maintained and cleaned with a gentle dusting cloth.
All framed works are professionally framed using mount boards and semi-matte glass.
 


RETURNS POLICY

 

PRODUCTS

FAULTS OR DAMAGE

In the rare event that goods are delivered faulty or damaged please notify us immediately here or directly at alexiabrehas@outlook.com so we can arrange a replacement. Damage incurred by postal services cannot be refunded.

INTERNATIONAL DAMAGE

International buyers please note - import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to purchase.

CHANGE OF MIND

We cannot provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem or is significantly different from the sample or description. Please keep your proof of purchase – e.g. your receipt.


SERVICES

CHANGE OF MIND

Services rendered by Alexia Brehas require an initial deposit at the start of the project which cannot be refunded. We maintain that after an initial free consultancy has been undertaken and the extensive terms of service available on this site have been read, the client is equipped with enough information to pursue a Service. If you no longer require the use of our Services a cancellation fee also applies. Extreme circumstances (failure of Alexia to deliver a Service at the agreed upon timeframe;  illnesses, death, or extreme personal circumstances) are the only exception and if you would like to dispute a Service please contact her directly here.